If you’re waiting for your first benefit payment and have little or no money, you might be able to apply for a short-term benefit advance or a Universal Credit Advance payment. This page explains more about advance payments as well as Budgeting Loans and other help when you’re already claiming benefits.
How to apply for a short-term benefit advance
You can ask for a short-term benefit advance if you’re in financial need and either:
- You’ve made a new claim for a benefit and you’re waiting for your first payment.
- You’ve had a significant change in your circumstances that means your benefit will go up by a large amount and you can’t wait until the next payment.
If you are awarded an advance payment of your benefit you will normally pay it back out of your future payments.
You can make a claim in person at your local Jobcentre Plus office. Or you can call the helpline that deals with the benefit you’re claiming.
How to apply for Universal Credit Advance payments
You will have to repay the advance from your future Universal Credit payments, so only ask for what you need.
It can take up to five weeks to get your first Universal Credit payment because Universal Credit is paid monthly in arrears.
If you will have little or no money until your first payment, you can request an advance payment from your work coach or by calling the free Universal Credit helpline.
You can request up to a full month’s payment as an advance.
You don’t have to claim a full month’s payment and you should only claim as much as you need to get you through to the first full payment.
If you only claim a part payment but find you need more money, you can make a further claim for the remainder of your first full payment.
Once the first assessment period is over, you can’t claim another advance payment.
From January 2018, you can request up to a full month’s payment as an advance.
You will have to repay this from your future Universal Credit payments over 12 months.
To request an advance, you will need to talk to your work coach, or call the Universal Credit helpline. This can be done when:
- You make your claim for Universal Credit
- While you’re waiting for your first payment
- When you’re reporting a change in circumstances
You will be asked to explain why you need the advance, provide your bank details and have your identity checked.
You should get a decision the same day and any advance agreed should be paid into your bank in five working days.
Repaying the advance
If the advance is agreed, your work coach or helpline adviser will explain how much you will get, how much you’ll have to pay back each month and the date when the first payment is due.
The repayments come out of your future monthly Universal Credit payment over 12 months and the first repayment will come out of your first full payment.
Under exceptional circumstances, for example if you can’t afford the repayments or will fall into debt, repayments can be delayed for up to three months.
Why would you be refused an advance?
An advance might be refused if you (or both of you if you’re claiming as a couple):
- Have enough money to last until your next payment
- Live with parents, relatives or friends
- Have any final earnings, redundancy payments or accessible savings
You can ask for a decision to be reconsidered, but you don’t have a right to appeal.
Universal Credit helpline
If you need help with your claim, call the Universal Credit helpline free on:
Telephone: 0800 328 9344
Textphone: 0800 328 1344
If you already have an online account and journal you should call the Universal Credit full service helpline on:
Telephone: 0800 328 5644
Textphone: 0800 328 1344
8am - 6pm, Monday to Friday (closed on bank and public holidays). Calls are free.
How to apply for help with the rent
If you’ve claimed Housing Benefit or Council Tax Reduction and need help with paying your rent or Council Tax until you get your first payments, you may be able to apply for a short-term Discretionary Housing Payment from your council.
How to apply for a Budgeting Loan
If you’ve been getting certain benefits for at least 26 weeks you might be able to apply for an interest-free Budgeting Loan to cover essential expenses such as clothing, footwear or furniture for your home.
Relevant benefits include:
- Income-related Employment and Support Allowance.
- Income-based Jobseeker’s Allowance.
- Income Support.
Ask your adviser at the Jobcentre Plus for an application form.
How to apply for a Budgeting Advance if you’re on Universal Credit
If you’ve been claiming Universal Credit for six months or more you may be able to claim a Budgeting Advance to cover essential expenses.
You can’t claim a Budgeting Advance if you’re waiting for your first Universal Credit payment - you’ll have to claim a Universal Credit Advance instead.
You have to pay the money back from future Universal Credit payments but the loan is interest free.
Ask your work coach at the Jobcentre Plus how to apply.
Other sources of help
How to find your local welfare scheme
If you need help with heating, fuel or food bills or have an emergency expense, you can see if your local welfare scheme can help.
In England this scheme is run by your local council.
The other countries in the United Kingdom run their own schemes.
How to apply for a credit union loan
If you have to borrow money, see if there’s a credit union in your area. They specialise in offering loans at low rates and helping members who need financial help.
Some credit unions may lend money straightaway to new members without you having to save with them first.
You will have to pay a higher interest charge than the rates offered to regular savers, but this rate is usually much lower than other high-cost credit, such as payday loans or doorstep loans.
The credit union will want to be sure you can afford to pay the loan back but they will work with you to make your repayments manageable.
Get help with budgeting
If you need help with personal budgeting, ask at the Jobcentre and they will be able to tell you where face-to-face support is available.
Get free debt advice
If you’re struggling to pay off existing debts, seek advice from a debt advice charity straight away.
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