In Scotland, if you make a claim for Universal Credit, you will be offered some choices about how it is paid to you.
How Universal Credit is normally paid
Help to Claim
If you’re claiming Universal Credit for the first time, Citizens Advice Bureaux in Scotland can help by phone on 0800 023 2581 and via webchat between 8am and 6pm Monday – Friday.
You can also contact your local bureau directly during their usual business hours.
Universal Credit is normally paid as a single monthly payment, which might include a ‘housing costs’ element – a contribution towards your rent or mortgage. You’re then responsible for paying your own rent or mortgage to your landlord or mortgage lender.
The choices for Universal Credit claims in Scotland
In Scotland, if you make a new claim for Universal Credit, you will be offered two choices about how it is paid.
You can choose between:
- being paid monthly, or
- being paid twice a month.
You will also be offered a choice between:
- having the housing costs element of Universal Credit paid to your bank account, or
- having the housing costs element paid directly to your landlord.
You will only be offered these choices after you have received your first monthly payment of Universal Credit.
Making a choice through your online Universal Credit account
If you’re eligible, you will be offered these choices through your online Universal Credit account.
You can make one choice, both choices or you can choose not to make any changes.
If you don’t make any changes, your payments will continue to be made monthly, with the housing costs element paid into your bank account as part of your single monthly payment.
When the offer is made on your online account, you will have 60 days to decide what you want to do before the offer will no longer appear.
However, you can still ask to make changes to the way your Universal Credit is paid at any time. To do this, you can use your online journal to make the request.
And you can change your mind about the choices you have made at any time and ask to go back to single monthly payments with your housing costs element paid directly to you.
In some cases, the Department for Work and Pensions might continue to pay you differently. This only applies if your Universal Credit is being paid using an Alternative Payment Arrangement. You can ask your work coach if this applies to you.
Having trouble managing your online Universal Credit account?
If you’re having trouble with using your online Universal Credit account, you can ask your work coach to help you ask to change the way you are paid.
You can speak to them in person at your local Jobcentre or over the phone.
Call the Universal Credit helpline
If you need help with your claim, call the Universal Credit helpline free on:
Telephone: 0800 328 5644
Textphone: 0800 328 1344
8am - 6pm, Monday to Friday (closed on bank and public holidays).
The helpline is very busy because of the current crisis. It’s best to use your online accountopens in new window if you can.
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