About us

The Money Advice Service helps people manage their money. We do this directly through our own free and impartial advice service. We also work in partnership with other organisations to help people make the most of their money. We are an independent service, set up by government.

Money advice

Our free and impartial money advice is available online, over the phone (Tel. 0300 500 5000) and by web-chat, in printed guides, and face to face through a UK-wide network of Money Advisers. Our Ask Ma campaign is letting millions of people know about our new free service.

We also work with other organisations to make our content available for free where this is helpful to their customers, clients, members, followers or employees. For more information, please contact partners@moneyadviceservice.org.uk or visit Partners.

Debt advice

We work with partners to make debt advice easier and quicker to access, and to improve standards and quality across the sector. We are a major funder of free face-to-face debt advice across the UK. See Debt Advice for more information.

Financial capability

We are the UK statutory body for improving people’s understanding and knowledge of financial matters and their ability to manage their own financial affairs. In this capacity we work with, support and provide expertise to other organisations in the financial services industry, the third-sector, across government and elsewhere.

Instilling good money management habits at an early age is particularly important. Our work with young people is focussed on how best to support parents of young children, and on meeting the needs of young adults as they begin to make financial decisions for themselves.

We are currently leading the development of a UK strategy for financial capability which will inform and coordinate the activities of the many organisations who share an interest in improving people’s financial well-being.

For further information, please contact external.affairs@moneyadviceservice.org.uk.


The Money Advice Service (MAS) is required to be economic and effective in using its resources. The Procurement Department is a team of professional purchasing staff, who ensure that value for money is obtained for all expenditure.

Public Procurement Regulations

The Money Advice Service is a Contracting Authority under the Public Contract Regulations 2015. Accordingly, all contracts for relevant services in excess of the values below are subject to the EU Procurement Directives:

  • £172,514 (for supplies and services) and £4,322,012 (for works).

Where required by the above directives, upcoming Money Advice Service contracts are advertised in the Tenders Electronic Daily (TED), which is a supplement to the Official Journal of the European Union (OJEU). In some cases the MAS also issues Prior Information Notices (PINs), which describe contracts that will be formally advertised in the near future.

In addition to the various Procurement procedures under the EU Directives, the MAS may also use alternative routes to market, including Framework Agreements (both pan-government and MAS-tendered agreements).

We use an e-Souring portal which is carried out via the MAS eTendering portal hosted by https://mas.bravosolution.co.uk.

We have processes in place for sourcing and selecting suppliers for goods, services and work we need to be carried out. We identify suppliers from a number of sources, depending on the value and complexity of the procurement. These include:

  • the Official Journal of the European Union (OJEU);
  • framework agreements set up by the Crown Commercial Service or other public sector frameworks;
  • the contracts finder website https://www.gov.uk/contracts-finder
  • researching internal supplier databases;
  • consulting with the sponsor of the tender and/or users;
  • consulting trade journals and business directories; and
  • contacting professional associations.

Contact us

For more information please contact our procurement team via email at Procurement.GMB@moneyadviceservice.org.uk

In this section:

Background l Our board l Debt advice l Oversight, accountability and funding