The Money Advice Service's 2018/19 Business Plan

28 March 2018

We are very pleased to be publishing today our Business Plan for 2018/19. The responses received during the consultation process were overwhelmingly supportive of our proposed direction of travel. We received constructive feedback from 26 different organisations, which we have incorporated into the final plan.

As we transition into a new single financial guidance body, the Business Plan sets out our priorities, including:

  • building on the momentum behind our financial capability work and helping over 10 million people with financial guidance;
  • increasing the provision of high-quality, free-to-client debt advice;
  • with the debt sector, working through and driving forward the recommendations from Peter Wyman’s independent review of debt funding;
  • delivering changes to how we commission free debt advice, based on our strategic approach to commissioning;
  • using the experience of more than 60 What Works Projects, the evidence assembled on our Evidence Hub, and the insight from our Financial Capability Lab, to ensure interventions that are funded and delivered really improve the money management skills of people across the UK;
  • understanding effective ways of encouraging people to save via the workplace and how fin tech can improve the money management behaviours of those who need it most; and
  • developing plans to commission and fund interventions to build the financial capability of working adults and of children and young people.

Alongside the Business Plan we are publishing an Equality (Impact) Assessment.

The 2019/20 business plan is now availableopens in new window.