Our trained staff can help work out what’s right for you. Whatever your query we’re here to help. If we don’t know the answer, we’ll point you in the right direction of someone who does.
What we can’t help with
We’re not regulated by the Financial Conduct Authority which means we can’t give you specific product recommendations, such as telling you which savings account to take out.
If you need regulated financial advice, you’ll need to speak with a professional financial adviser. Read our guide for more information on choosing a financial adviser.
Call our Money Advice Line on
*Calls are free. We’re committed to providing you with a quality service, so calls may be recorded or monitored for training purposes.
Our opening hours
- Monday to Friday, 8am to 8pm
- Saturday, 9am to 1pm
- Sunday and Bank Holidays, closed
The contact centre will be close on Good Friday, 30 March 2018, with no telephone, webchat or email service.
On Easter Monday, 2 April 2018, the contact centre will operate normal hours of 8am to 8pm.
Our general email address is
You can make an enquiry by email. Our general email address is firstname.lastname@example.org. We will normally respond to your enquiry within 48 hours of receipt.
Our head office address is
The Money Advice Service, Holborn Centre, 120 Holborn, London, EC1N 2TD
We will never make unsolicited calls to you or ask for personal financial information such as bank details or pension documents.
If you do receive an unexpected call from someone claiming to be from the Money Advice Service, make sure you don’t hand over any personal details and report the call to the FCA.
If you have disclosed any banking information to a cold caller, contact Action Fraud on 0300 123 2040 or see their website
actionfraud.police.ukopens in new window
For more on scams, see our beginners guide to scams.
For face-to-face advice
Unfortunately our face-to-face money advice service is no longer available.
You will still be able to contact us for free on the Money Advice Line as well as on email email@example.com and webchat.
Please visit our Debt advice locator page for information on where to find face-to-face debt advice in your area.
For Money Advice Service printed guides
Our free printed guides give you clear, unbiased information and advice. They are a good starting point and can help you make informed choices. Our guides are intended for consumers of UK financial services, resident in the UK.
Use our online order forms to request a printed guide.
To make a complaint
We are committed to helping people understand and engage with their money. If you are unhappy with the service you have received, our complaints policy (PDF) sets out how we will handle your complaint.
If you have an issue with using our website, please email firstname.lastname@example.org.
For any other complaints, please email email@example.com or write to us at: The Money Advice Service, Holborn Centre, 120 Holborn, London, EC1N 2TD.
We will send you an acknowledgement within five working days and reply to you within 20 working days.
To ensure that we learn from the feedback we receive, our Board gets regular reports summarising any complaints and comments we have received and the actions we have taken.
For press office enquiries (journalists only)
Phone 020 7943 0593 (07767 438 670 for out-of-hours or urgent calls)
The press office regrets it cannot take sales and marketing enquiries.