Media comment: New OFCOM rules to ‘protect communications customers

Craig Simmons, Head of Debt at the Money Advice Service commented:

“We are pleased to hear about the new OFCOM rules to ‘protect communications customers and aid enforcement’ The new rules include a requirement for all communication customers to have fair and transparent debt collection practices.

Our stakeholders have told us they want to see fair and consistent debt collection practices from all creditor types, and these new rules will create better support for communications customers in financial difficulty.

We encourage all communication providers to examine our resource “Working Collaboratively with debt advice agencies – a strategic toolkit for creditors” and use it to challenge their debt collection processes and policies.

In addition, our ‘creditor toolkit’ includes operational guidance on creditor implementation of the Standard Financial Statement(SFS), the new universal income and expenditure statement, together with a single set of spending guidelines”

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