Money Advice Service comments on Citizens Advice’s 'Falling Behind' Report

Friday 22 January 2016

Caroline Siarkiewicz, Head of UK Debt Advice for the Money Advice Service, comments in response to Citizens Advice’s Falling Behind Report.

“It is important for mobile phone companies to have flexible practices in place to help customers struggling with debt. Phone tariffs often last for a year or longer and personal situations may change during this period.

“When phone companies become aware that their customers are finding it hard to keep on top of their payments, they should highlight the availability and benefits of free debt advice to them.

“The Money Advice Service Debt Advice Locator Tool is a great place to start, providing customers with information about where they can get free debt advice in their area.”

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About the Money Advice Service

The Money Advice Service is an independent organisation. It gives free, unbiased money advice online at, over the phone on 0300 500 5000, and face-to-face right across the UK. The Service was set up by Government and is paid for by a statutory levy on the financial services industry, raised through the Financial Conduct Authority. Its statutory objectives are to enhance the understanding and knowledge of members of the public about financial matters (including the UK financial system); and to enhance the ability of members of the public to manage their own financial affairs.