Press release: Money Advice Service appoints three non-executive directors

Wednesday 1 April 2015

The Money Advice Service is delighted to announce the appointment of three new non-executive directors to their Board.

Caroline Fawcett, Michael Dailly and Nicola Bruce who have been appointed by the FCA, bring with them a wealth of valuable experience from across the public and private sector. Their combined specialisms and insights including financial services, customer service and strategy development will be invaluable to Money Advice Service as it delivers the 2015/16 business plan.

The appointments, of Caroline Fawcett, Michael Dailly and Nicola Bruce will commence on 1 April.

Andy Briscoe, Chair of the Money Advice Service comments: “I am delighted to welcome our new non-executive directors onto the Board. Between them they bring extensive experience of financial services and also considerable knowledge of the debt advice sector. They will bring valuable insight to the Money Advice Service and their joining us strengthens the Board as recommended by the Farnish review.”

Raising the financial capability of the UK population is at the heart of everything we do at the Money Advice Service. Our 2015/16 business plan reflects our focus on helping consumers to plan ahead for key life events such as buying a home, having a baby or for retirement. Debt advice is also a key priority, encouraging more people to seek advice and continuing to raise standards across the sector.

“Our new board members are well placed to guide and support our talented executive team in taking forward this challenging but vital agenda.”

About the Non-Executive Directors

Caroline Fawcett is a specialist in customer service and excellence and bringing customers to the heart of organisations. She’s been the customer experience director and marketing director at Legal & General, customer director at the Rural Payments Agency, and has held positions as Serco, Essex County Council and the Care Quality Commission. She also has significant experience of the financial services sector – as well as her positions at Legal & General, she’s a non-executive director on the board of Co-Operative General Insurance and at OneFamily (formerly Engage Mutual Assurance and Family Investments).

Michael Dailly is the Director of the Govan Law Centre in Glasgow. This is a not-for-profit advice centre, helping people at the sharp end who are having to cope with financial disputes, including credit repayments and mortgage repossessions. He has also been a member of one of the Service’s key stakeholder groups, the Financial Services Consumer Panel, where he will remain a member until September.

Nicola Bruce is an experienced strategist with a background in non-standard financial services. She was formerly Director of Strategy at Albermarle & Bond, one of the UK’s leading pawn brokers and non-standard lenders, and Director of Strategy & Business Development at De La Rue plc, the banknote and security printer. Prior to this, Nicola was a partner at The Monitor Company where she led strategy development and consumer research projects for financial services and consumer goods companies.



About the Money Advice Service

The Money Advice Service is an independent organisation. Set up by government to help people make the most of their money, it gives free, unbiased money advice across the UK – online, over the phone and face to face. Paid for by a statutory levy on the financial services industry, raised through the Financial Conduct Authority, its statutory objectives are to enhance the understanding & knowledge of members of the public about financial matters (including the UK financial system), and to enhance the ability of the public to manage their own financial affairs.

For more information please contact the Money Advice Service Press Office on 020 7943 0593