We change lives by helping people make the most of their money.
We use evidence to understand who across the UK most needs help. We find out what works. We deliver this through partners where we can, or directly if not, to improve the ability of people to manage their money.
Who we are and what we do
People face hard choices with money throughout their lives – at moments of crisis such as a divorce, or when they choose products such as a pension or car finance. Confronted with these events, most of us could make smarter decisions, given the right support. Yet 24 million people in the UK do not feel in control of their finances, and 8 million risk not being able to service their debts.
We do the things that, if we don’t do them, nobody else will. Government has set MAS up, and funded us with a levy on financial services, to offer unique and essential help with money - whether that’s best delivered directly by us, or through others.
We are in a fortunate and unique position, because we never sell anything to anyone. So we offer a comprehensive website with fast, free, independent help on everything from pensions to pet insurance. We offer a call centre with highly trained staff who can tell people where to get the right help at the right time on any financial topic.
We know we can’t help everyone on our own. This is why we have established a 10-year plan to focus the activities of everyone working on the problem. We fund charities to offer half a million people access to expert, local debt advice. We also work with financial services, government, and other sectors, collaborating with about 200 partners, seeking and sponsoring innovative ways to help people to save more and plan better for their future. We carry out tests and trials so that we can build evidence of what works and share it with others. We aim to empower every organisation offering money support to be as effective as it can be. This includes organisations working to build the money skills children and young people need for a successful adult life.
In 2017/18 we will help about 8 million people with their money and debts, and we will work to energise hundreds of other organisations around our long-term vision of how everyone in the UK can better manage their money.
Because we believe that when you control your money rather than the other way round, life is easier, happier and more productive.
Supporting people’s money management
Our service is available 24 hours a day via our website and six days a week by telephone on 0800 138 7777 (calls are free).
Anyone can use our service and we provide guidance across a wide range of money matters, including a number of useful tools and calculators to help people manage their money. Our focus is on supporting people who can benefit the most from our help or who are going through significant life events – such as saving for a home, dealing with the breakdown of a long-term relationship, or starting a family.
We also work with a wide range of other organisations to make our content available to their customers, clients, members, followers or employees. This includes producing and distributing a number of printed guides on specific subjects, which are also available for download on our website.
Helping people tackle problem debt
We aim to help people avoid getting into unmanageable debt but, for those who do, we fund the provision of free, high-quality debt advice, delivered by our partners across the UK. The Money Advice Service is the largest single funder of debt advice in the UK.
We are also responsible for driving higher-quality and more consistent debt advice services across the UK – including those we do not fund directly. Our aim is to make sure people get the help they need to deal with their creditors and reduce their debt, and also the support to manage their money and build their financial resilience so they are less likely to get into difficulties.
You can find more information about our debt advice work here.
Driving improved financial capability
Financial capability is vital to people’s lives, helping them manage life’s financial ups and downs and prepare for the future.
As the statutory body responsible for enhancing public understanding of financial matters, the Money Advice Service has led the work of a wide range of organisations across the public, private and voluntary sectors to develop a new Financial Capability Strategy for the UK.
The Strategy sets out a ten-year plan to address not just people’s skills and knowledge around money management but also the attitudes and motivations that hold them back, and their access to products and services.
For more information about the Strategy, and the work we and others are doing to put it into effect, please visit www.fincap.org.uk.
Our Commercial Delivery Team is built of professional commercial staff, ensuring we get value for money for all expenditure. Below is a summary of our standard procurement procedures.
Procuring goods and services – the Regulations
As a Contracting Authority under the Public Contract Regulations 2015, since 1 January 2015 all contracts for relevant services in excess of £181,302 (for supplies and services) and £4,551,413 (for works) are subject to the EU Procurement Directives.
Advertising for tenders
When required, contracts in the relevant categories are also advertised in the Tenders Electronic Daily (TED), the supplement to the Official Journal of the European Community in line with the department’s obligation under EU Procurement Directives.
In addition, we may also use alternative routes to market, including Framework Agreements (both pan-government and MAS tendered agreements).
MAS also advertise all open tenders and publishes contract award notices on the Contracts Finder website.
Contracts worth £25,000 and above are managed through our eTendering system, Bravo.
You must be registered with Bravo if you wish to do business with us.
If we advertise a tender and you are interested, you need to register your interest via the portal. You can do this for free.
We cannot consider expressions of interest, pre-qualification questionnaires or tender submissions which arrive after the stated deadline.
Bravo provides a simple, secure and efficient means for managing tendering and quotation activities. The supplier self-service portal can be found here: https://mas.bravosolution.co.uk/web/login.html
For more information please contact our procurement team via email at Procurement.GMB@moneyadviceservice.org.uk
In this section:
Background l Our board l Debt advice l Oversight, accountability and funding