Contact us

For information and advice on money matters

Our trained staff are here to help you work out what’s right for you. Whatever your question we’re here to help and, if we don’t know the answer, we'll point you in the right direction to someone who does. No problem or question is too small – try us and see.

We’re not regulated by the Financial Conduct Authority so we can’t give you a specific recommendation on whether a particular product is suitable for you. If you need regulated financial advice, you'll need to consult a professional financial adviser.

Call our Money Advice Line on 0300 500 5000 (English) or 0300 500 5555 (Welsh)*
Typetalk: 18001 0300 500 5000*
From overseas: +44 1443 827658 

Monday to Friday: 8am–8pm
Saturday: 9am–1pm
Sunday and Bank Holidays: closed

* Whatever tariff you’re on, the cost of an 0300 number is the same as calling a normal phone number. If your calls are free, then it’s free, even from mobiles. We’re committed to providing you with a quality service, so calls may be recorded or monitored for training purposes.

To book a face-to-face session

If you would prefer to speak to someone face to face, we work with a number of partners across the UK to deliver free unbiased money advice face to face. To book a face-to-face Money Advice session please see below (call rates may vary).

To order Money Advice Service printed guides

Use our online order forms.

To get in touch with our organisation (general enquiries) 

Email us – enquiries@moneyadviceservice.org.uk

Phone us – 0300 500 5000 (English) or 0300 500 5555 (Welsh)*

Write to us – The Money Advice Service, Holborn Centre, 120 Holborn, London, EC1N 2TD

* Whatever tariff you’re on, the cost of an 0300 number is the same as calling a normal phone number. If your calls are free, then it’s free, even from mobiles. We’re committed to providing you with a quality service, so calls may be recorded or monitored for training purposes.

How to find us

Map of our location 

To make a complaint

We are committed to helping people understand and engage with their money. Our complaints policy (PDF) sets out how we will handle your complaint.


We will send you an acknowledgement within five working days and reply to you within twenty working days.

To ensure that we learn from the feedback we receive, our Board gets regular reports summarising any complaints and comments we have received and the actions we have taken.

Press Office (journalists only)

Email us – pressoffice@moneyadviceservice.org.uk

Phone us – 020 7943 0593 (07767 438 670 for out-of-hours or urgent calls)

Write to us – The Money Advice Service, Holborn Centre, 120 Holborn, London, EC1N 2TD 

The press office regrets it cannot take sales and marketing enquiries, please email marketing@moneyadviceservice.org.uk