Our trained staff can help work out what's right for you. Whatever your query we're here to help. If we don't know the answer, we'll point you in the right direction of someone who does.
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You can call us, but we will never make unsolicited calls to you or ask for personal financial information such as bank details or pension documents.
If you do receive an unexpected call from someone claiming to be from the Money Advice Service, make sure you don’t hand over any personal details and report the call to the FCA.
If you have disclosed any banking information to a cold caller, contact Action Fraud on 0300 123 2040 or see their website.
For more on scams, see our beginners guide to scams.
For face-to-face advice
If you would prefer to speak to someone face to face, we work with a number of partners across the UK to give free unbiased money advice.
To book a face-to-face Money Advice session (call rates may vary)
For Money Advice Service printed guides
To make a complaint
We are committed to helping people understand and engage with their money. Our complaints policy (PDF) sets out how we will handle your complaint.
Email firstname.lastname@example.org or write to us at: The Money Advice Service, Holborn Centre, 120 Holborn, London, EC1N 2TD.
We will send you an acknowledgement within five working days and reply to you within 20 working days.
To ensure that we learn from the feedback we receive, our Board gets regular reports summarising any complaints and comments we have received and the actions we have taken.