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Select the item below that you're struggling to pay for:

If you’re behind with gas, electric or other utility bills, here's what you can do:

  1. Contact the energy supplier and explain that you’re struggling to pay them. If you are behind with your payments, your supplier should treat you fairly and allow you to repay at a rate you can afford. If you’d like someone to do this on your behalf or need advice find a free debt adviser now.

  2. Read our guide: Talk to people you owe money to

Many suppliers offer extra help to customers who can’t pay their bills. It’s very unlikely that you’ll be disconnected if you’re behind with your payments (as long as you don’t ignore your bill). But you MUST talk to your supplier, so phone them straight away if you haven’t done so.

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  • Saturday, 8am to 3pm
  • Sunday and Bank Holidays, closed

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  • Need help sorting out your debts, have credit questions or want pensions guidance?
  • Add +44 7701 342744 to your Whatsapp and send us a message.
  • For everything else please contact us via Webchat or Telephone.


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Give us a call for free and impartial money advice.

0800 138 7777


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  • Saturday, Sunday and Bank Holidays, closed