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What people tell us about free debt advice for mortgage problems

“Not only did you help during a time of extreme stress, you also saved my home…“

If you're struggling to pay your rent or mortgage, here's what you can do:

  1. Contact your landlord or mortgage lender as soon as possible and explain your situation.

  2. Make sure you know your rights. If you have a mortgage and you are struggling with repayments, lenders are required to treat you fairly and with consideration. In particular, they should allow you reasonable time to repay the debt. This may include freezing their interest and charges, and agreeing a repayment plan with you. A free debt adviser can help you do this and advise you on your rights and options.

  3. Get free, confidential debt advice. The adviser will help you prioritise your bills, do a budget and may be able to talk to your landlord or mortgage lender on your behalf. Find a free debt adviser now

  4. For more information read Problems paying your rent or Problems paying your mortgage

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  • Monday to Friday, 8am to 6pm
  • Saturday, 8am to 3pm
  • Sunday and Bank Holidays, closed

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  • Need help sorting out your debts, have credit questions or want pensions guidance?
  • Add +44 7701 342744 to your Whatsapp and send us a message.
  • For everything else please contact us via Webchat or Telephone.


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Give us a call for free and impartial money advice.

0800 138 7777


  • Typetalk: 18001 0800 915 4622
  • Monday to Friday, 8am to 6pm
  • Saturday, Sunday and Bank Holidays, closed