Mortgage advice: where to go for the best mortgage deal

Choosing a mortgage is one of the biggest financial decisions you’re likely to make. There are thousands of mortgage deals out there, so how do you choose the right one for you?

Your options when choosing a mortgage

The mortgage market is incredibly competitive and it can be hard to understand what exactly is on offer.

From the many different providers to the extensive range of products and rates available, we’ll take you through the routes to getting a mortgage, and the importance of carefully studying your options before making a decision.

Choose a few options – speak to a number of independent mortgage advice services as well as your bank or building society.

Getting advice

Lenders and brokers must offer advice by recommending the most suitable mortgage for you.

They’ll assess the level of mortgage repayments you can afford, by taking into account your income as well as your debt repayments and various outgoings.

Although lenders and brokers must offer advice in almost all cases, you might be able choose to reject the advice and find your own mortgage deal based on your own research. If you choose your own mortgage without advice it’s called an “execution-only” application.

Mortgages – a beginner’s guide

Mortgage affordability calculator

Do you need a financial adviser?

Risks of not getting advice

Get your paperwork in order

Gather your financial information together before you talk to lenders or brokers. Use our Mortgage paperwork checklist (PDF 2.34MB).

Getting advice rather than on an execution-only basis means that, if for some reason the mortgage turns out to be unsuitable for you later on, you’ll have more rights when you make a complaint.

For example, you could make a complaint of financial mis-selling if the advice you were given turned out to be unsuitable for you. Without the advice, you will have to take full responsibility for your mortgage decision making.

If you don’t take advice you could end up:

  • with the wrong mortgage for your situation, which would be a costly mistake in the long run
  • being rejected by your chosen lender because you didn’t understand the restrictions clearly or what circumstances the mortgage was designed for

Speak to your bank or building society

This is a good starting point, as they know you and your financial situation.

They’ll tell you about their own mortgages, so do see how their products stack up against the competition before making a final choice. Their advice is typically free.

Consult a mortgage adviser

A mortgage adviser, also known as an independent mortgage broker, is a specialist with in-depth knowledge of the market.

They’re able to look at a range of mortgage products which suit your needs. Some look at deals from a limited list of lenders, others are tied to a specific lender, and there are those who will check the whole market for a wide range of products.

Even ‘whole of market’ advisers don’t cover everything. They can’t advise you on mortgages that are only available if you go to the lender directly.

Mortgage brokers might charge you for their service depending on the product you choose or the value of the mortgage. Others will be free to you but they’ll receive commission from the lender.

They should tell you up front how much you will pay for their services. You should also be told if an adviser is paid commission. Once your broker makes a product recommendation they must give you a mortgage illustration document(s). This document is usually called a Key Facts Illustration.

By 2019, the European Standard Information Sheet (ESIS) will replace the current KFI. The ESIS document is similar to the KFI but with some additional details about the mortgage they’re offering you.

Some mortgage advisers and lenders may give you the ESIS when they recommend a mortgage or make a mortgage offer. While others may continue to give you an enhanced version of the existing KFI document or provide additional supplements containing the additional information as needed until then.

All mortgage advisers must offer you advice when recommending the most suitable mortgage for you. This means you are protected and you can complain to the Financial Ombudsman if things go wrong.

Read our Who’s Who guide (PDF 3MB) for a list of questions to ask your adviser.

Questions to ask your broker

Are you whole of market? A ‘wide range’ of mortgages is not ‘whole of market’. Make sure the adviser gives you the correct information about the service they offer.

Do you charge a fee? Some advisers charge no fees and make their money from mortgage lender commission. Fee-charging advisers will be paid commission too and may share this with you by giving you cash back. Ask them if they receive commission too.

Are you regulated? You should only go to a qualified mortgage adviser regulated by the Financial Conduct Authority (FCA). You can check your broker on the FCA register.

Other reasons to use an adviser

  • They’ll help you take all the costs and features of the mortgage into account, beyond the interest rate
  • They may have exclusive deals with lenders, not otherwise available
  • They’ll check your finances to make sure you can afford a mortgage
  • They should only recommend a mortgage that is suitable for you and will tell you which ones you are likely to get
  • They often complete the paperwork for you, so your application should be dealt with faster

You can search for a mortgage adviser using any of these websites:

Look at comparison websites

Comparison websites are a good starting point if you’re trying to find a mortgage tailored to your needs.

We recommend the following websites for comparing mortgages:


  • Comparison websites won’t all give you the same results, so make sure you use more than one site before making a decision.
  • It is also important to do some research into the type of product and features you need before making a purchase or changing supplier.
  • Find out more in our guide to comparison sites.

What to look for

It’s important to not just look for the lowest interest rate when choosing a mortgage.

There are other factors, which also contribute to the whole amount you pay back over time.

Look out for:

  • APRC (Annual Percentage Rate of Change) takes some mortgage fees into account as well as the interest rate and expresses it as a percentage.
  • Deposit size. The higher the deposit, the lower the interest rate you are likely to get
  • Length of fixed or variable rate deal. Do you want to be locked in for a long period or have more flexibility? There will be charges if you switch out of a deal before it ends
  • The standard rate - which your mortgage will switch to once your fixed rate deal ends
  • Flexibility. Can you overpay your mortgage without being charged and can you take a break from making payments?
  • How often is interest charged? Will it be paid daily, monthly or annually? Daily interest works out cheaper

Your next step

A guide to mortgage fees and costs