Choosing the right care home

Choosing a care home is one of the most important decisions you’ll ever make. You need to make sure it’s got everything you need, in a place you’ll be happy, at a price you can afford.

What type of care homes are there?

Top tip

It’s not something most people like to think about, but when choosing a care home you need to recognise that your care needs are likely to increase over time.

Care homes are run by local authorities, private firms and voluntary organisations. They need to be approved by the appropriate regulatory body in your country.

Some offer accommodation and help with personal care, while others offer nursing care too. Some specialise in mental illness or Alzheimer’s disease. And there’s also the option of sheltered housing or assisted living residences.

What type of care do you need?

It depends. If you’re in poor health, you may need a great deal of care. If you’re relatively fit and mobile, you probably won’t need full-time nursing care. For most people, it’s somewhere in between and will be confirmed by a local authority care-needs assessment.

Features and benefits Sheltered accommodation Residential care home Nursing care home
Registered with regulatory body Yes Yes Yes
Self-contained living Yes No No
Staff on site Warden or Manager Yes Yes
24/7 Security alarms Yes Yes Yes
Suitable for disabled residents Some Some Yes
Nursing or medical care provided No No Available 24/7
Level of care Low Moderate High
Dependency needs Low Moderate High
Pets allowed Some Some No
Average cost From £8,500 per year From £28,000 per year From £37,500 per year
What’s included in residential fees? Varies, but may include: social events/activities, communal areas, estate management, on-site warden, and ‘meals on wheels’. 24-hr staff availability, help with dressing and bathing, food, social events/activities, and communal areas. 24-hr nursing and personal care, food, social events/activities, and communal areas.

Choosing a care home – checklist

Your local authority (or Health and Social Care Trust in Northern Ireland) should be able to give you a list of suitable care homes in your area. Local charities or support groups may be able to help too, as can your national regulatory body.

  • Make a shortlist of suitable care homes in your area that fall within your budget.
  • Request an information pack from the homes on your shortlist.
  • Request a copy of their contracts and/or terms and conditions.
  • Make sure they have vacancies or establish how long their waiting list is.
  • The cost of care varies from region to region you could save money by relocating.
  • Don’t forget to take into account additional costs that may not be covered in your residential fees, such as meals and day trips.
  • Check how much notice you need to give if you move out and how much notice you will be given if the home is to close.
  • If your funding is local-authority assisted, check that you pay the same rates as self-funders and find out whether a top-up payment is required.

Check the care home’s official inspection report

You can check the homes’ ratings and their most recent inspection report with the following organisations.

Find details and reviews of trusted care homes in your area on the Care Home website.

Arrange to visit the homes on your short list

Before visiting any care homes in person, you need to be very clear about what it is you’re looking for. Make a checklist of the things that are important to you, along with a list of questions to ask the managers and staff. Don’t be embarrassed – you’re about to make a life-changing decision.

Your checklist could be extensive. Here are a few ideas:

  • Can all your food and dietary requirements be met?
  • Can the care home provide the level of care you require – do staff have the necessary skills?
  • Do the residents appear to have similar care needs to you?
  • Are you allowed to keep pets?
  • Is the home near to shops, churches, and other amenities – and is it easy for friends and family to visit?
  • When and how long are visiting hours?
  • Does the home offer communal activities?
  • Would the home agree to a trial period to see if you like it?
  • If you needed nursing care in the future, would the home be able to provide it?
  • Will you have access to private telephones and the internet?
  • How much space is there for your own possessions?
  • Does the home have the bathing and toilet facilities you need?
  • Are there enough handrails and mobility aids?
  • How easy is it to access GPs, dentists, opticians and other health services?
  • What arrangements are made for handling your personal money and valuables?
  • How many staff are employed per resident?

How much is it going to cost?

Care-home fees vary considerably around the country, but on average you should expect to pay approximately £28,500 a year for a residential care home and £37,500 if nursing care is required.

Use the Care in the UK costs calculator on the BBC website to find out the average annual care-home fees where you live.

Your local council may be able to help with costs depending on your circumstances.

More information

For details of all care homes, including inspection reports and complaints, contact your national regulatory body.

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