Coronavirus and your bills
Utility providers have announced some help if you’re struggling to pay for gas, electricity or water.
If you think you might not be able to pay gas or electricity bills
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Start a webchat online or call us on 0800 138 1677.
If you’re going to have trouble paying your gas or electricity bill, dig out a recent copy of your bill for details of the number to call to talk to your provider. They will be able to tell you about ways you can make affordable repayments and they should also check if you’re on the best tariff for your needs. It’s also possible to switch providers even if you’re in arrears to get a better tariff.
Whatever your situation, now is a good time to think about switching as you could get a better deal with another energy company.
If you have a prepayment meter, you will receive help if you’re not able to top it up.
This will include credit being sent though the post, money being automatically added to your meter and companies sending people out on your behalf to top your meter up.
If you’re struggling to pay your bill, you will receive support and no meter disconnections will take place.
Find out more about what you can do if you have problems with topping up your prepayment meter on the Citizens Advice website
Help with water bills
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Water companies in England and Wales have put extra support in place if you’re worried about paying your water bill because you’ve lost your job or had your income cut because of coronavirus.
Support will depend on your circumstances and includes:
- payment breaks or payment holidays
- special schemes, such as social tariffs
- adjusting your payment plan to cope with a drop in household finances
- offering advice on benefits and managing debts, particularly if you have not been in financial difficulties before
- stopping new court applications on unpaid bills during the current restrictions and stopping any enforcement action.
The water companies will also be offering different ways to pay your bill if you’re unable to leave the house because you’re self-isolating.
To find out what your supplier can offer, get in touch as soon as you can and before you’ve missed a payment. Contact details and further information will be on their website or on your bill.
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