Help if you’re struggling to pay your bills

Not being able to afford to pay your bills and debts can be very stressful, but it's important to contact the company you owe money to before you miss a payment. Find out how they can help you, plus other ways to get back on track.


Help paying your gas or electricity bill

Not being able to afford to heat or power your home can be very stressful. Find out what help’s available from your supplier if you’re struggling as well, as other ways to get back on track.

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Help if you’re struggling to pay your water bill

Are you worried about not being able to pay your water bill or falling into arrears? While your supplier can’t turn off your water if you miss payments, they can take you to court to enforce repayment. Find out how to get help.

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Help paying your TV Licence

Keeping up with your TV Licence payments is important as it’s considered a priority debt. TV Licensing can issue fines or take you to court for failing to pay as it’s considered a criminal matter. If you’re struggling to pay, find out what options are available.

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Help if you’re struggling to pay for landline, mobile phone or broadband

Lots of us rely on digital, online and mobile services to live our lives. If you’re struggling to pay any of these bills, there are things you can do to stay connected.

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Help if you’re struggling to pay Council Tax

Council Tax is a priority debt you must pay, as the consequences of falling behind can be worse than with other debts. If you’re worried about paying it, it’s important to have a plan. Find out what help is available.

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Help clearing money owed to lenders

If your income has dropped and you’re worried it won’t go back to normal, find out what you can do to reduce the risk of falling behind on your payments to lenders.

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Thank you for your feedback.
We’re always trying to improve our website and services, and your feedback helps us understand how we’re doing.
Thank you for your feedback.
We’re always trying to improve our website and services, and your feedback helps us understand how we’re doing.
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Hours
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Calls from the UK are free. We’re committed to providing you with a quality service, so calls may be recorded or monitored for training purposes and to help us develop our services.

Use our travel insurance directory to get a list of specialist providers you can contact directly, as we can't give you quotes.

Need further help? If you’ve used the directory or you need further help to find an insurer, the British Insurance Brokers’ Association can link you with a broker. Call: 0370 950 1790

If you’ve missed payments and are struggling with debt, call us and press 1 to speak to one of our debt advice partners. Hours
  • Mon - Fri: 9.00am - 5.00pm
  • Sat Sun and bank holidays: Closed

Calls from the UK are free. We’re committed to providing you with a quality service, so calls may be recorded or monitored for training purposes and to help us develop our services.

Our specialists are here to support you over the phone. Hours
  • Mon - Fri 9.00am - 5.00pm
  • Sat-Sun and Bank Holidays Closed

Calls from the UK are free. We’re committed to providing you with a quality service, so calls may be recorded or monitored for training purposes and to help us develop our services.

Talk to us live for pensions guidance using webchat
Hours
  • Mon – Fri:9.00am to 5.00pm
  • Sat, Sun and bank holidays:Closed
Talk to us live for money guidance using webchat
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  • Mon – Fri:8.00am to 6.00pm
  • Sat, Sun and bank holidays:Closed
Talk to us for pensions guidance using our web form

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For help sorting out your debt or credit questions. For everything else please contact us via Webchat or telephone.