Are you wasting cash on your energy bills? It only takes 20 minutes to check, and it could save you up to £300 a year. You could save even more by being efficient with your gas and electricity usage. Plus find the help available if you miss a payment.
The average household can save £300 per year by switching gas and electricity supplier.
Energy bills can be expensive, but there are a few things you can do to keep your costs as low as possible.
It’s now easier to find the best deal by sharing your banking information. Find out more about this here.
Changing energy supplier is easier than ever and can save you hundreds of pounds on your energy bills.
The whole process shouldn’t take more than 21 days and you won’t be cut off at any point. The only change you’ll notice is a new supplier sending you your bills (if you switch supplier) and lower rates.
If you get a Warm Home Discount, make sure the supplier you’re switching to offers the discount. Find out more in our Help with heating costs section.
Before you get started, you’ll need:
Price comparison websites help you compare the different energy deals available and they’re a great way to see what’s available.
They don’t all work with the same suppliers, so use a few to make sure you don’t miss out on the perfect deal.
We suggest using sites that Ofgem recommends and that have been accredited with the Confidence Code. That’s because these sites will:
Some price comparison sites offer rewards such as vouchers and cashback if you switch through them.
Once you’ve picked a few price comparison websites to use:
That’s it – you’re done. The whole process shouldn’t take longer than 21 days.
A prepayment meter works like a ‘pay-as-you-go’ tariff for gas or electricity. You need to pay for energy before you can use it.
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That means putting money directly into your meter, using an electric or gas meter key, tokens or, in some cases, topping up online.
The main benefit of prepayment meters is that you won’t spend more than you have, but it’s also one of the most expensive ways of buying energy.
If you’re in debt to your supplier, they might decide to install a prepayment meter in your home.
You can refuse it if it would be difficult for you to go to the shops and top it up, or if the meter would be difficult to access due to a disability, or if you’re elderly.
If you’re having difficulties dealing with your energy supplier, you can sign up to use the Priority Services Register (PSR). This offers you free support to help you work through any problems with your suppler. Find out more about the Priority Services Register on the Ofgem website.
Yes, many energy suppliers have a prepayment tariff, so you can compare these and pick the cheapest.
All you need to do is choose a price comparison site on the Energy Compare website and tell them you have a prepayment meter. We recommend using more than one comparison site, as they don’t all show the same suppliers.
You’ll then be shown a list of prepay gas and electricity deals you can switch to.
You won’t be getting the cheapest deals available on the market, but you might be able to save £150 per year on bills.
Prepayment meters are one of the most expensive ways to get energy, so it’s worth asking your supplier if you can switch to a standard meter.
Your supplier might ask you to pay for your meter to be changed, or meet certain conditions, like not being in arrears for a period of time.
You might be able to save hundreds of pounds a year by moving to a standard meter and switching to a better deal, so it’s recommended that you ask.
We’ve picked out five of the Energy Saving Trust’s top tips to help you on your way. They all have a big impact, so even if you just do one of them, you’ll still be better off.
Check the recommendations in your property’s Energy Performance Certificate (EPC), if you have one. You can access your Certificate on the EPC Register.
Spending a little to save a lot is a good investment – especially if you don’t have to spend your own money.
There are lots of grants available to help with things like:
Even without a grant, some of these investments will pay back what you’ve spent quite quickly and then start saving you money.
Homeowners and landlords in England can apply for a voucher to make energy-efficient home improvements under the Green Homes Grant scheme.
Find out more about this, and similar schemes available in Scotland, Northern Ireland and Wales, in our How to pay for home improvements guide.
Check what energy-saving grants you could get on the GOV.UK website.
If you’re on a fixed price energy tariff, remember to switch again before your deal ends to avoid being rolled over onto a more expensive deal.
With a fixed price energy tariff:
Getting a fixed tariff doesn’t mean your energy bills will stay the same no matter how much energy you use.
You’ll pay the same rate per unit, but if you use more units, you’ll spend more money.
With a variable rate tariff:
An energy price cap means that energy suppliers will not be able to charge more than the capped price for energy.
Be aware that:
Sometimes you might be using more energy than the amount your energy supplier thinks you’re using. This is especially a problem if you’re on a Direct Debit, or don’t send your meter reading to your energy supplier regularly.
If you are using more energy, your supplier might send you a catch-up bill. This is a bill for the extra energy you’ve used above the amount you’ve paid for. If you’re switching, you could be sent a catch-up bill, depending on how accurately you’ve been charged for your energy use.
Energy backbilling sets out rules for sending you catch up bills. They can be for any amount, but cannot be for energy used more than 12 months ago.
While it’s rare, sometimes energy suppliers do go bust.
If this happens, the Ofgem safety net makes sure you aren’t left without energy.
The safety net moves you automatically to a new energy supplier, onto a new deal. The deal is chosen using a competitive process and may be slightly more than your old tariff. You can end your new deal whenever you want.
Not being able to afford to heat or power your home can be worrying. However, there is help available if you’re struggling.
The government has launched an emergency package with energy suppliers to make sure you can heat and light your home.
It’s important to get in touch with your supplier to ask for help before you miss a payment.
If you’re struggling with money or repaying a debt, options may include:
If you pay for your energy after you’ve used it, you have a credit meter. Credit meters won’t be disconnected during the coronavirus crisis.
Find out who your gas or electricity supplier is, and their contact details, on a recent energy bill. If you’re still not sure, see Ofgem’s website.
For Northern Ireland, see the NI Electricity Networks website.
Your energy supplier might have fewer staff available to help you at the moment. Try contacting them online. If you don’t get a reply, it’s worth chasing it up.
If you get benefits, you might able to pay back money owed to your energy supply using the Fuel Direct scheme.
This works by taking a set amount from your benefits to pay your debt, plus an extra amount to cover your energy use, automatically.
If you’ve already missed more than one payment and are not able to come to an agreement with the provider, it’s best to get advice as soon you can, especially if you’ve got other debts as well.
See our guide on how to prioritise your debts to help you work out which ones to pay off first.
If you need support, find free confidential debt advice online, over the phone or near to where you live using our debt advice locator tool.