Trace lost pensions and request pension forecasts

In order to plan for your retirement, you need to figure out how much income you’ll get from all your pensions, including workplace or personal plans, as well as the State Pension. It’s actually pretty easy to get this information even for a pension you might have lost track of over the years.

Tracking down a personal or workplace pension

Most pension schemes of which you’ve been a member must send you a statement each year. These statements include an estimate of the retirement income that the pension pot may generate when you reach retirement.

If you’re no longer receiving these statements – perhaps because of changes of address – then to track down the pension there are three bodies you can contact: the pension provider, your former employer if it was a workplace pension, or the Pension Tracing Service.

Contact the personal pension provider

If you know which pension provider your pension was with, then your first step should be to contact them. There’s a link below to a template letter for you to complete and send to them, but however you choose to contact them, you should provide as many of the following details as possible:

  • Your plan number
  • Your date of birth
  • Your National Insurance number
  • The date your pension was set up

And by asking the following questions, you’ll get a thorough overview of your pension pot:

  • How much has been contributed into the pension pot?
  • What is the current value of the pension pot?
  • How much income is the pension pot likely to pay out at your chosen retirement date?
  • What charges are you paying for management of the pension pot?
  • How is the pension pot being invested and what options are there for making changes?
  • What are the death benefits – in other words, how much money would be paid from the pension if you died?
  • Is there a nominated recipient for any death benefits?
  • Would there be any charges if you wanted to transfer the pension pot to another provider?

Use our template to draft a pension-tracing letter to a pension provider

If you’re tracing a workplace pension

If you want to trace a workplace pension – a scheme run by an employer – then your first point of contact should be the employer. However, if your employer provided access to a personal or stakeholder scheme, then you should contact the pension provider if you know their details.

If you don’t the pension provider’s details, ask your former employer – they should be able to provide the details. Again, you’ll find a link below to a template letter you can use for this purpose, but the key information you’ll need to provide to the employer is:

  • Your National Insurance number
  • The date you started work with the employer
  • The date you stopped working there
  • Th e dates you joined and left the pension scheme

And the key questions to ask are what type of plan it is (for example, defined benefit or defined contribution?) and, unless it’s a defined benefit scheme, which pension provider your pension is with.

Use our template to draft a pension-tracing letter to one of your former employers

Contact the Pension Tracing Service

If you’re still struggling to make progress – perhaps because you can’t find the contact details of an old employer, or you don’t know the provider of an old personal pension – you can contact the Pension Tracing Service.

This is a free service, which searches a database of more than 200,000 workplace and personal pension schemes to try to find the contact details you need. You can phone the Pension Tracing Service on 0845 6002 537 or you can use the link below to complete an online request form.

Submit a tracing request form on the Pension Service website

Find out more about the Pension Tracing Service on the GOV.UK website

How to get an estimate of your State Pension

A State Pension statement will give you an estimate of how much State Pension you may get, based on your National Insurance contribution records to date. It will also help you understand how any future National Insurance contributions might increase the amounts shown.

Visit GOV.UK to get your State Pension statement