Our Board is appointed by the Financial Conduct Authority (FCA), but acts independently of it. Appointments of the Chair and Chief Executive must also be approved by HM Treasury.
The Board's role is to provide leadership and strategic direction, define control mechanisms and supervise the overall management of our activities.
Board member biographies
Andy Briscoe (Chairman)
During an extensive and successful career in the financial services sector Andy has chaired and served on the boards of a broad range of companies. His professional experience ranges from insurance and credit cards to private equity, and includes managing directorships with Centrica and The AA as well as spells at American Express and BUPA. He is currently chairman of the Policy Shop and a trustee of his local Citizens Advice Bureau, where he also volunteers. Andy assumed the chairmanship on 27 September 2013.
Caroline Rookes (Chief Executive)
Caroline was appointed as Chief Executive of the Money Advice Service on 1 February 2013. During a distinguished career in the Civil Service, recognised with a CBE in 2010, she has overseen a number of major developments to improve people’s personal finances. These include the introduction of automatic enrolment (the new duty on employers to enrol their staff automatically into a pension), the new NEST pension scheme, changes to private pension legislation and regulation, reviews of welfare benefits, and simplification of the pension tax regime.
Karen Broughton (Executive Director)
Karen is the Marketing and Service Delivery Director. Karen has worked extensively across brand strategy, marketing, communications, product development and service delivery. Before joining the Money Advice Service she worked for customer-centric organisations such as British Airways and most recently as Global Marketing and Communications Director for World Duty Free. Karen was appointed 4 July 2011.
Jonathan’s career has centred on learning, initially through libraries and since 2007 as Chief Executive of the National Literacy Trust (NLT). He was previously Head of Policy Development at the Museum and Libraries Archives Council and also Adviser at the Chartered Institute of Librarians and Information Professionals. He has been on the boards of several charities relating to learning and access and literature. Jonathan was appointed 3 January 2011 for a two-year term, in January 2013 his term was renewed for another three years.
Laurie Edmans CBE
Laurie spent his career in the insurance sector, establishing and leading strategic marketing and public/industry affairs functions. He currently sits on the Board of NEST – the National Employment Savings Trust. He is Deputy Chair MGM Assurance and Chair of Safe Home Income Plans Group. He is also Trustee of Pensions Policy Institute; the Quest School for Autistic children, Chartered Insurance Institute occupational pensions scheme; and the National Family and Parenting Institute. He was formerly a Board member at The Pensions Regulator and Deputy Chair of CPA Global. Laurie was appointed 3 January 2011 for a three-year term.
Mark Fiander (Executive Director)
Mark is the Strategy and Innovation Director. Mark spent the first eleven years of his career at Unilever working across divisions in Sales, Marketing and Strategy. He then moved to The Royal Bank of Scotland where he headed up Customer Management and UK Marketing Operations. Mark then moved to BUPA before joining the Money Advice Service on 2 September 2011.
Richard spent the first ten years of his career as a Civil Servant, working in the Home Office, Prison Service and Cabinet Office. Since 2001 he has worked in public sector consulting for PA Consulting and Capgemini, specialising in strategy, business change and performance improvement. He also had a stint leading business development in Justice for Working Links, a provider of services to support the unemployed into work and the rehabilitation of offenders. He is currently a member of PA Consulting's Government and Public Services team, focusing on public service reform. Richard was appointed 3 January 2011 for a two-year term, in January 2013 his term was renewed for another three years.
Stephen began his career at HMT then spent 15 years at Which?, where he was Director of Research and Policy. Latterly he joined the ITC as Director of Advertising and Sponsorship, helping to establish its successor body Ofcom before setting up as an independent consultant on regulation and consumer issues. He is currently Deputy Chair of Consumer Focus and is a member of the Professional Standards Board of the Chartered Insurance Institute, non-executive director of the Payments Council and Deputy Chair of the Internet Watch Foundation. Stephen was appointed 3 January 2011 for a three-year term.
Lesley Robinson (Executive Director)
Lesley is Corporate Services Director and Programme Director for Debt Advice. Her delivery areas include finance, HR, IT, procurement, programme management, change management and operations. Lesley has spent many years as a commercial operating officer in various commercial sectors, including FMCG, leisure, media and ICT. Before joining the Money Advice Service on 16 May 2011 she spent time in the NHS executing a change management programme.
Joanne spent the first ten years of her career in management consultancy, with Coopers and Lybrand and the Boston Consulting Group before joining the Audit Commission, where she sat on the Management Board. Since 2002 she has held a portfolio of roles, mainly in the health sector. She is a Governor of Nuffield Health, a non-executive Director of the British Board of Film Classification and Chairman of Datapharm communications. Joanne was appointed 3 January 2011.
Robert is the Chief Executive of the Lending Standards Board. Prior to this he spent three years as Director General of the Money Advice Trust, a charity that provides advice to over-indebted individuals, via National Debtline and training and support to money advisers. Robert’s earlier career was spent working for Barclays Bank where he held a number of senior roles in Large Corporate, International and Retail banking. He was appointed 1 February 2012 for a three-year term.
John Spence CBE
John was previously the Chair for the British Bankers Association Retail Banking Committee and has held a variety of executive positions at Lloyds TSB. He is currently Finance Chair for Business in the Community and holds current non-executive directorships at Capital for Enterprise, is Chair of the Audit Committee, HM Revenue & Customs, and Chair of Spicer Haart Limited. John was appointed 2 February 2012 for a three-year term.
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